Terms & Conditions

By using WASHSTAR services (website, mobile application, pickup, delivery, and laundry services), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

[LEGAL ENTITY NAME], a business registered in India, operates WASHSTAR. We reserve the right to update these Terms at any time. Continued use of our services following changes constitutes acceptance of the revised Terms.

WASHSTAR provides laundry and dry-cleaning services including washing, drying, pressing, and specialized garment care. Services include doorstep pickup and delivery where available in your location.

Our services are provided on a best-effort basis with professional care standards. However, some garments or fabric conditions may require special handling or may be unsuitable for standard laundry processes. We will advise you if we cannot safely process a garment.

You may book laundry services through our website, mobile application, or by calling [SUPPORT PHONE]. Bookings require you to provide:

• Your name and contact information
• Accurate address for pickup and delivery
• List of garments to be laundered (if applicable)
• Any special care instructions or sensitivities

A booking confirmation will be sent to you via SMS or email. This confirmation is your receipt and proof of order.

All pricing is displayed at the time of booking. Prices include applicable GST and other taxes. We accept payment via multiple methods including credit/debit cards, digital wallets, and prepaid accounts.

Payment must be completed before service delivery. For missed or rescheduled pickups where you are responsible, full charges may still apply per our Cancellation Policy.

WASHSTAR may offer promotional codes, discounts, or membership packages from time to time. These offers are subject to specific terms which will be communicated separately.

A minimum order value of ₹299 applies to all bookings. WASHSTAR operates in select cities and neighborhoods. Service availability depends on your location.

Pickup and delivery windows are typically 9:00 AM–8:00 PM, subject to service availability. WASHSTAR is not responsible for inability to access your location due to locked gates, security restrictions, or inaccessible addresses.

WASHSTAR arranges pickup from your address on the scheduled date within the agreed time window. You are responsible for having garments ready and accessible for pickup.

Delivery is completed to the same address or an alternate address you specify. If you are not available for delivery, we may leave garments in a safe place or reschedule delivery with reasonable prior notice and subject to slot availability.

WASHSTAR is not responsible for damage, theft, or loss of garments after delivery completion. Once delivered, garments are in your possession.

Cancellations before WASHSTAR begins processing or assigns pickup are generally allowed without charge. After processing begins, the applicable order status and charge policy applies. Please contact [SUPPORT PHONE] or [SUPPORT EMAIL] for cancellation requests.

If WASHSTAR needs to cancel due to unavoidable circumstances (extreme weather, system failure, force majeure), a full refund will be issued and no fees will apply.

Repeated cancellations without valid reason may result in service restrictions.

Full refunds will be issued for:

• Cancellations within the allowed window
• Services not rendered due to WASHSTAR fault
• Approved complaints for service quality issues

Refunds will be processed within 5–7 business days after refund approval to your original payment method. Processing times may vary depending on your bank or payment provider.

Partial refunds or adjustments may be offered for minor service issues at WASHSTAR discretion.

Upon pickup, WASHSTAR representatives will conduct a basic visual inspection of garments. We will note any visibly damaged items, missing buttons, loose seams, or other pre-existing conditions in our system. This inspection helps protect both you and WASHSTAR.

If you have special care instructions or concerns about a specific garment, you must mention them at booking or provide written care notes. Examples include:

• Delicate or hand-wash-only fabrics
• Embellished garments with beads, sequins, or appliques
• Garments with prints, appliques, or heat-sensitive coatings
• Vintage or one-of-a-kind items
• Garments with known fabric sensitivities or prior alterations

WASHSTAR will take reasonable care to follow special instructions. However, some garments may be unsuitable for standard laundry processing and we may decline to process them.

WASHSTAR is not responsible for damage that existed before pickup. This includes:

• Worn, weakened, or deteriorated fabric
• Manufacturing defects or poor quality seams
• Holes, tears, or loose threads already present
• Fading or discoloration from prior wear or exposure
• Damage from previous cleaning or care
• Stains or marks already present on the garment

Our inspection upon pickup records visible pre-existing conditions. If you disagree with our assessment, please contact us immediately at [SUPPORT EMAIL] or [SUPPORT PHONE].

WASHSTAR provides professional garment care using industry-standard equipment and methods. During cleaning, garments may experience:

• Color bleeding: Occurs when dyes in fabric are not fully stable. WASHSTAR sorts garments by color and uses appropriate water temperatures, but some color loss is natural during washing.
• Shrinkage: Certain fabrics naturally shrink when exposed to heat or moisture. Shrinkage within 3-5% is normal for untreated natural fibers.
• Pilling: Formation of small fiber balls on fabric surface, common in lower-quality or worn fabrics.
• Embellishment issues: Beads, sequins, or appliques may loosen, crack, or separate depending on their quality and attachment method.
• Print/coating damage: Prints or protective coatings may fade, crack, or peel, especially if previously damaged or of poor quality.

To claim damage, you must contact WASHSTAR within 48 hours of delivery with photographic evidence. Claims filed after this period will not be accepted.

WASHSTAR will evaluate claims based on garment age, fabric type, quality, and care instructions. Compensation for valid claims is determined on a case-by-case basis, considering the garment condition and value prior to service, and is subject to applicable law.

WASHSTAR maintains records of all garments received and delivered. In the rare event that a garment is lost, misplaced, or not returned:

• Report the loss immediately to [SUPPORT EMAIL] or [SUPPORT PHONE]
• Provide the booking reference and garment description
• Our team will investigate within 5-7 business days

If investigation confirms WASHSTAR is responsible, compensation will be determined on a case-by-case basis considering the garment condition and value prior to service, not replacement value. This applies regardless of the original cost of the garment, subject to applicable law.

WASHSTAR is not responsible for loss claims not reported within 7 days of delivery.

You are responsible for removing all valuable items from garments before pickup. This includes:

• Money, jewelry, watches, or accessories
• Documents, cards, or identification
• Mobile phones, keys, or electronics
• Prescription items or medications

WASHSTAR is not responsible for loss, theft, or damage to valuables left in garment pockets or attached to clothing. If valuables are discovered during processing, WASHSTAR will make reasonable efforts to contact you, but we assume no liability for their safekeeping.

If you have sensitive skin, allergies, or chemical sensitivities (including to detergents, fragrances, or softeners), you must inform WASHSTAR at booking. Please specify:

• The nature of your sensitivity
• Preferred cleaning agents or products
• Any products that must be avoided

WASHSTAR will make reasonable efforts to accommodate special requests where commercially feasible. However, WASHSTAR cannot guarantee complete isolation from other garments or products.

WASHSTAR is not liable for allergic reactions or skin irritation unless directly caused by our use of prohibited substances despite your explicit written notice.

If you receive garments with quality issues such as inadequate cleaning, stains not removed, or improper pressing, contact WASHSTAR within 48 hours of delivery with details and photographic evidence.

WASHSTAR will review your complaint and may offer:

• Re-cleaning of the affected garments at no charge
• Partial or full refund if re-cleaning is not possible or advisable

Some stains are permanent (set by heat, age, or chemical reaction) and cannot be removed. WASHSTAR is not responsible for stains that were present before pickup or are permanent by nature.

WASHSTAR may offer monthly packages, membership plans, or promotional pricing. These programs are subject to their own specific terms which will be provided at signup.

Membership benefits, pricing, and terms may change with 7 days notice. Cancellation of membership may involve cancellation fees as specified in the membership agreement.

Promotional codes or referral discounts are non-transferable and cannot be combined unless explicitly stated. Credits expire on the validity date displayed for the specific offer or package if unused.

If you create a WASHSTAR account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• Keeping your contact information and address current
• All activity under your account

You agree not to:

• Use the WASHSTAR service fraudulently or illegally
• Harass, abuse, or threaten WASHSTAR staff
• Attempt to interfere with WASHSTAR systems or operations
• Misrepresent yourself or your identity

WASHSTAR reserves the right to suspend or terminate accounts that violate these terms or misuse the service.

WASHSTAR liability for any claim, regardless of cause, is limited to the amount paid for that service, or a case-by-case compensation amount based on garment condition and value, whichever is less, subject to applicable law.

WASHSTAR is not liable for:

• Indirect, incidental, or consequential damages
• Lost profits, lost wages, or business interruption
• Emotional distress or inconvenience beyond service fees
• Damage or loss you could have prevented with reasonable care

Some jurisdictions do not allow limitations of liability. In such cases, liability is limited to the maximum extent permitted by law.

WASHSTAR is not responsible for service delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters, extreme weather, or earthquakes
• Government actions, curfews, or lockdowns
• Pandemic, epidemic, or public health emergency
• Infrastructure failure (power outages, water supply interruption)
• Third-party service failures (payment processors, delivery partners)

In such cases, WASHSTAR will make reasonable efforts to resume service and will offer refunds or rescheduling at no penalty.

WASHSTAR collects personal information to provide laundry services, process payments, and communicate with you. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.

Our website and application use cookies and tracking technologies to improve user experience, analyze usage, and personalize content. You may control cookies through your browser settings.

WASHSTAR does not sell your personal information to third parties. Your data is used only for service delivery, customer support, marketing (if opted-in), and legal compliance.

All content on the WASHSTAR website and application, including text, images, logos, designs, and code, is owned by WASHSTAR or its licensors and protected by copyright and trademark law.

You may view and use WASHSTAR content for personal, non-commercial purposes only. Reproduction, distribution, or republication without written permission is prohibited.

The WASHSTAR name, logo, and branding are trademarks. Unauthorized use may infringe trademark rights.

WASHSTAR may modify, suspend, or discontinue services at any time. We will make reasonable efforts to notify you of significant changes, but WASHSTAR is not obligated to do so.

These Terms may be updated periodically. The current version is available on our website. Your continued use after updates constitutes acceptance of revised Terms.

For customer support, complaints, or grievances, contact WASHSTAR at:

• Email: [SUPPORT EMAIL]
• Phone: [SUPPORT PHONE]
• Address: [REGISTERED ADDRESS]

WASHSTAR will acknowledge your complaint within 48 hours and provide a resolution within 7-10 business days where possible.

If you are unsatisfied with WASHSTAR resolution, you may pursue your claim through legal channels in accordance with the Governing Law section.

These Terms are governed by the laws of [JURISDICTION] without regard to conflict-of-law principles.

Any disputes arising from these Terms or the use of WASHSTAR services shall be subject to the exclusive jurisdiction of the courts in [JURISDICTION].

Before initiating legal proceedings, you agree to attempt resolution through WASHSTAR grievance process.

These Terms, together with any specific policies for packages or memberships, constitute the entire agreement between you and WASHSTAR regarding laundry services.

If any provision is found invalid or unenforceable, that provision will be removed, and the remaining Terms will continue in effect.