Privacy Policy

WASHSTAR is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you use our laundry and dry-cleaning services, website, mobile application, and related platforms.

This Privacy Policy applies to all customers, website visitors, and anyone interacting with WASHSTAR services. It does not apply to third-party websites or services linked from our site.

Effective Date: August 2026. We may update this Privacy Policy from time to time. Your continued use of our services after updates indicates acceptance of the revised policy. Please review this policy periodically.

We collect personal information from you in various ways:

Information You Provide

• Name, email address, and phone number
• Pickup and delivery addresses
• Payment information (processed through third-party payment providers)
• Laundry service preferences and special care instructions
• Information provided during customer support inquiries
• Franchise or business inquiry information
• Feedback, reviews, or testimonials you submit

Information Collected Automatically

• Browser and device information (device type, operating system)
• IP address and general geographic location
• Pages visited and features used
• Time and date of access
• Referral source and clickthrough patterns

Payment Information

Payment processing is handled by third-party payment service providers. WASHSTAR does not store full credit card or sensitive payment details on our systems. Payment providers handle all payment security and compliance.

We use your personal information for legitimate operational and business purposes:

• Processing and managing your laundry service orders
• Scheduling and confirming pickup and delivery
• Communicating about your orders and service status
• Processing payments and issuing refunds
• Handling customer support requests and complaints
• Processing and resolving service quality claims
• Improving our services and user experience
• Preventing fraud and ensuring website security
• Complying with legal and regulatory obligations
• Sending transactional communications (order confirmations, delivery notifications)
• Responding to franchise and business inquiries
• Sending marketing communications where you have consented or where permitted by law

WASHSTAR may use cookies and similar technologies to enhance your experience and gather usage information.

Types of Cookies

• Essential cookies: Required for website functionality (login, security, payment processing)
• Performance cookies: Help us understand how visitors use our website
• Preference cookies: Remember your choices and settings

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. No cookie requires explicit consent for essential functionality; consent is collected where applicable by law.

WASHSTAR uses third-party payment service providers to process payments. These providers handle payment information securely and comply with Payment Card Industry (PCI) Data Security Standards.

WASHSTAR does not store, access, or transmit full credit card numbers or sensitive payment credentials. All payment processing is handled directly by payment providers according to their privacy and security policies.

When you make a payment, you may be directed to the payment provider secure interface. Your use of that interface is governed by their terms and privacy policy.

WASHSTAR limits sharing of your personal information. We only share information with:

• Service partners: Pickup and delivery personnel necessary to provide services
• Payment processors: As necessary to process payments
• Technology providers: Service providers supporting website, app, and operations
• Legal compliance: When required by law, court order, or regulatory authority
• Business operations: Professional advisers (legal, financial) where necessary

No Sales: WASHSTAR does not sell, rent, or trade your personal information as a business practice. Information is shared only as necessary to provide services and as permitted by applicable law.

WASHSTAR implements reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or data storage method is completely secure. While we use industry-standard security practices, we cannot guarantee absolute security. You use our services at your own risk, and you are responsible for maintaining confidentiality of your account information.

If we believe your information has been compromised, we will notify you as required by applicable law and take appropriate remedial steps.

We retain personal information only for as long as reasonably necessary to:

• Provide and maintain our services
• Process and resolve customer claims and disputes
• Comply with legal and regulatory obligations
• Enforce our Terms & Conditions and agreements
• Prevent fraud and maintain service security

When information is no longer necessary, we will delete or anonymize it unless retention is required by applicable law or for legitimate business reasons.

Depending on your location and applicable law, you may have certain rights regarding your personal information:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information where not legally required to retain
• Portability: Request your information in a portable format where applicable
• Withdrawal of Consent: Withdraw consent for processing where consent was previously given
• Objection: Object to certain types of processing

To exercise these rights, contact WASHSTAR at [SUPPORT EMAIL] or [SUPPORT PHONE]. We will respond within a reasonable timeframe as required by applicable law.

WASHSTAR may send you transactional communications (order confirmations, service updates, delivery notifications) regardless of your communication preferences, as these are necessary for service delivery.

Promotional communications (offers, discounts, newsletters) will only be sent where you have consented or where permitted by applicable law. You can opt out of promotional communications at any time by:

• Clicking the unsubscribe link in any promotional email
• Updating your communication preferences in your account
• Contacting WASHSTAR at [SUPPORT PHONE] or [SUPPORT EMAIL]

Opting out of promotional communications does not affect essential service-related messages.

Our website may contain links to third-party websites and services that are not operated by WASHSTAR. This Privacy Policy does not apply to third-party sites.

We are not responsible for the privacy practices or content of third-party services. We recommend reviewing the privacy policies of any third-party sites before providing personal information.

When you click a third-party link, you leave the WASHSTAR website and are subject to that provider terms and policies.

WASHSTAR services are intended for adults and legal guardians. We do not knowingly collect personal information from children under the applicable age of digital consent in your jurisdiction.

If you believe a child has provided personal information to WASHSTAR without parental consent, please contact us immediately at [SUPPORT EMAIL] or [SUPPORT PHONE]. We will take appropriate steps to remove such information and comply with applicable law.

If WASHSTAR becomes aware of a security breach or unauthorized access to personal information, we will:

• Investigate the incident and assess the scope
• Take steps to mitigate harm and prevent further unauthorized access
• Notify affected individuals as required by applicable law
• Cooperate with relevant authorities

Notifications will be sent to the email or phone number associated with your account, or as otherwise required by law. WASHSTAR is not responsible for delays in notification caused by circumstances beyond our control.

WASHSTAR may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

We will update the effective date at the top of this policy. Your continued use of WASHSTAR services after updates indicates acceptance of the revised Privacy Policy.

For material changes that significantly affect your privacy, we may provide additional notice (email notification, prominent notice on our website) as required by law.

If you have questions about this Privacy Policy, concerns about how we handle your information, or wish to exercise your privacy rights, please contact WASHSTAR:

• Email: [SUPPORT EMAIL]
• Phone: [SUPPORT PHONE]
• Registered Address: [REGISTERED ADDRESS]

WASHSTAR will respond to privacy inquiries and complaints within a reasonable timeframe as required by applicable law. If you remain unsatisfied after contacting WASHSTAR, you may file a complaint with the relevant data protection authority in your jurisdiction.